At OTM, we are committed to delivering your orders efficiently and transparently. We understand the importance of clear shipping timelines and take all necessary steps to ensure your experience is smooth from purchase to delivery.
Order Processing
We begin preparing your order as soon as it is placed. Processing time refers to the time it takes to prepare, pack, and dispatch your order — this is separate from shipping time.
Processing typically takes 1–3 business days. However, during high-volume periods such as new product launches, sales, or holidays, processing may take up to 5 business days.
Shipping Timeframes
Once your order has been processed and dispatched, shipping time begins. This varies depending on your location and the shipping option selected at checkout.
Domestic Shipping (UK):
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Standard: 2–5 business days
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Express: 1–2 business days
International Shipping (US, REST OF THE WORLD):
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Standard: 7–12 business days
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Express: 3–7 business days
Shipping times are estimates and may vary due to external factors such as customs delays, local postal service disruptions, or extreme weather conditions.
Tracking Your Order
When your order ships, you will receive a confirmation email with a tracking number.
You can check your order status at any time via:
www.omniatmclo.com/apps/track-order
Please allow up to 48 hours for tracking information to become active after dispatch.
Pre-Orders
Certain items may be listed as pre-orders, with estimated shipping dates noted on the product page. If your order contains a pre-order item, it will ship once the item becomes available.
Processing and shipping for pre-orders may follow separate timelines. We will communicate updates via email throughout the process.
Customs, Duties & International Orders
International customers are responsible for any customs duties or taxes that may apply based on their local regulations. OTM is not liable for delays related to customs processing.
Address Accuracy & Delivery Issues
Please ensure that all shipping information entered at checkout is accurate.
OTM is not responsible for:
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Delays caused by incorrect or incomplete addresses
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Lost packages due to delivery errors by third-party carriers
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Packages returned due to failed delivery attempts
If your order is returned to us, we will contact you to arrange re-shipment (additional fees may apply).
Questions or Concerns
If you have questions about your order or need help with shipping issues, please reach out to our team:
Changes to This Policy
We may update this shipping policy from time to time to reflect changes in our operations or shipping carriers. Updates will be posted on this page.
This shipping policy was last updated on 01/07/2025.
By placing an order through our website, you agree to the terms outlined in this shipping policy.